What does the term "soft controls" refer to in the force continuum?

The term "soft controls" refers to verbal commands and guidance as a method of managing situations without resorting to physical or lethal force. This approach emphasizes communication and de-escalation techniques to resolve conflicts or control behaviors. By utilizing soft controls, security personnel can often diffuse a potentially volatile situation by clearly articulating expectations and providing direction, which can prevent the need for more forceful measures.

This method is crucial in the force continuum because it represents the least invasive approach to gaining compliance and ensuring safety. It aligns with best practices in conflict management where verbal intervention can effectively change a person’s behavior, thus minimizing the risk of physical confrontation and the potential for injury to both the officer and the individual involved.

In contrast, the other options involve progressively higher levels of intervention that may include physical engagement or the use of equipment that presents greater risks and consequences. By choosing soft controls first, security personnel uphold principles of respect, communication, and the safe management of individuals in various scenarios.